FAQs

What we do?

We are a baby/toddler/child equipment rental company and we aim to make travelling with your children as stress-free as possible. So if you are flying into Aberdeen we invite you to take advantage of our Airport Baby Concierge Service enabling you to have your baby car seat, pram and travel cot ready for your arrival. We can also deliver to your hire car company or to your accomodation prior to your arrival. Or perhaps you have family or friends collecting you and have chosen your baby equipment to hire. We can deliver to their home prior to your arrival too.

How we do it?

You make the booking we do the rest. Just select the equipment you need, the dates of hire and where you want the equipment dropped off. Please state if arriving on a flight - arrival & departure details plus flight no. if possible so we can track the information.

Where do we deliver?

We deliver to Aberdeen Airport, car hire companies, Aberdeen Harbour, Aberdeen Train Station, your hotel, service apartments, B & Bs and relatives' residence. Basically we deliver anywhere of your choice in Aberdeen and the surrounding areas.

What are our delivery costs?

We deliver to the following postcode areas. All prices are for delivery and collection

AB10, AB11, AB15 /4, AB15/5, AB15/6, AB15/7, AB16, AB24 - £8  

AB12, AB13, AB14, AB15/8, AB15/9, AB21/9, AB22, AB23 - £12

AB21/0, AB21/7, AB21/8, AB31, AB32, AB39 - £15

Aberdeen Airport (AB21 7DU) - £15

Are we insured?

All rentals are insured.  Our commercial liability insurance policy covers bodily injury and equipment.

How clean is your equipment?

All equipment is steam cleaned and sanitised following a rental and prior to storage. We use non-toxic eco friendly safe cleaning products.

How safe is your equipment?

We hire out equipment made by companies with a reputation for both quality and product safety.

Do you provide equipment instructions?

Yes we do, PDF copies are available on request as well as video installation guides below.

Do you install car seats?

We do not install car seats in accordance with our business insurance.

What is your cancellation refund policy?

A full refund is administered for cancellations of up to 24 hours’ notice or more. No refund will apply to bookings cancelled less than 24 hours from date of pick up.

What if I want to extend the hire period?

Contact us by phone.

I can't find what I'm looking for.

Please get in touch. We'll be happy to help in whatever way we can.

What are the car seat safety laws required in the UK?

Please refer to our car seat guidelines below.

Car seat safety:

  • Under no circumstances should a car seat be used on a passenger seat where there is an airbag.
  • Correct fitting of all car seats and boosters is of paramount importance to make them most effective in the event of an accident. Not all car seats fit all cars and it is important to check for fitting suitability on all cars you intend fitting the seat to, as well as re-checking if you change your car.
  • Always read the instruction booklet which comes with your car seat to achieve a safe and correct fitting, retaining the guide for future reference. We recommend fitting your car seat in advance of first using it.
  • We recommend that babies shouldn`t be left in Group 0/0+ car seats (infant carriers) for prolonged periods.

Car seats are categorised into the following groups and it is imperative that a category is chosen so the child`s weight falls within the range indicated:

Car seat groups:

Group Child's weight approx. age of child
0 birth up to 10kg/22lb birth up to 6-9 months
0+ birth up to 13kg/29lb birth up to 12-15 months
0+ & 1 birth up to 18kg/40lb birth to up to about 4 years
1 9-18kg/20-40lb about 9 months to 4 years
1 & 2 9-25kg/20-55lb about 9 months to 6 years
2 15-25kg/33-55lb about 4 to 6 years
1, 2, 3 9-36kg/20-79lb about 9 months to 12 years
2 & 3 15-36kg/33-79lb about 4-12 years

Note: some car seats will be approved in two or more groups.

Car seat installation guides: